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This Privacy Policy describes how Diag Dingo ("we," "our," or "us") collects, uses, and protects your information when you use our automotive diagnostic platform.

1. Information We Collect

Personal Information

When you register for an account, we collect:

• Name (first and last)
• Email address
• Password (encrypted)
• Account preferences and settings

Usage Information

We automatically collect information about how you use our service:

• Diagnostic queries and searches
• VIN decode requests
• AI chat interactions
• Feature usage statistics
• Session information and timestamps
• IP address and browser information

Vehicle Information

When you use our diagnostic tools, we may collect:

• Vehicle Identification Numbers (VINs)
• Diagnostic Trouble Codes (DTCs)
• Vehicle make, model, and year
• Repair and diagnostic history

2. How We Use Your Information

We use your information to:

• Provide and improve our diagnostic services
• Authenticate your account and manage sessions
• Track usage limits based on your subscription plan
• Provide customer support
• Send important account and service updates
• Improve our AI models and diagnostic accuracy
• Ensure platform security and prevent abuse

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

Third-Party Services

• AI Processing: Chat messages are processed through OpenRouter API for AI responses
• VIN Decoding: VIN numbers are sent to NHTSA's public database for vehicle information
• Email Services: We use email services to send account-related communications

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

4. Data Security

We implement appropriate security measures to protect your information:

• Password encryption using industry-standard hashing
• Secure database connections with encryption in transit
• Regular security audits and updates
• Access controls and authentication requirements

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion
• Usage logs: 24 months for analytics and support
• Diagnostic history: Until manually deleted by user
• Chat conversations: Until manually deleted by user

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Withdrawal: Withdraw consent for data processing

7. Cookies and Tracking

We use essential cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Ensure platform security
• Analyze usage patterns to improve our service

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

12. Legal Basis for Processing (EU Users)

For users in the European Union, our legal basis for processing your personal data includes:

• Contract: To provide our diagnostic services
• Legitimate Interest: To improve our services and ensure security
• Consent: For marketing communications (where applicable)
• Legal Obligation: To comply with applicable laws