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Terms of Service
Last Updated: January 2025
Effective Date: January 2025
IMPORTANT SAFETY NOTICE: Diag Dingo is an informational tool only. Always consult qualified automotive professionals for safety-critical repairs. Improper repairs can result in serious injury, death, or vehicle damage.
These Terms of Service ("Terms") govern your use of the Diag Dingo automotive diagnostic platform ("Service") operated by Diag Dingo ("we," "our," or "us").
1. Acceptance of Terms
By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
Diag Dingo provides:
- Diagnostic Trouble Code (DTC) lookup and interpretation
- Vehicle Identification Number (VIN) decoding
- AI-powered automotive diagnostic assistance
- User-contributed repair solutions and feedback
- Diagnostic history and analytics
DISCLAIMER: Our Service provides informational guidance only. It is not a substitute for professional automotive diagnosis or repair. Always verify information with qualified technicians before performing any repairs.
3. Account Registration and Security
To use certain features, you must register for an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
- Accept responsibility for all activities under your account
4. Subscription Plans and Billing
Plan Types
- Free Plan: Limited usage with basic features
- Standard Plan: $9.99/month with extended features
- Pro Plan: $24.99/month with unlimited access
Billing Terms
- Subscriptions are billed monthly in advance
- Auto-renewal unless cancelled before the next billing cycle
- No refunds for partial months or unused services
- We reserve the right to change pricing with 30 days notice
Cancellation
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
5. Acceptable Use Policy
You agree NOT to:
- Use the Service for illegal purposes or to violate any laws
- Submit false, misleading, or dangerous repair information
- Attempt to reverse engineer or hack the Service
- Share your account credentials with others
- Use automated tools to access the Service beyond normal usage
- Upload malicious content or spam
- Violate intellectual property rights
- Harass other users or submit inappropriate content
6. User-Generated Content
When you submit repair solutions, reviews, or other content:
- You retain ownership but grant us a license to use, modify, and display it
- You warrant that content is accurate and doesn't violate any rights
- We may moderate, edit, or remove content at our discretion
- You're responsible for the accuracy and safety of your submissions
SAFETY WARNING: Submitting incorrect or dangerous repair advice could lead to injury or death. Only share verified, safe repair procedures. We are not responsible for user-generated content.
7. Intellectual Property
The Service and its content are protected by intellectual property laws. You may not:
- Copy, modify, or distribute our proprietary content
- Use our trademarks without permission
- Create derivative works from our Service
- Remove copyright or proprietary notices
8. Disclaimers and Limitations
NO WARRANTY
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Accuracy Disclaimer
We strive for accuracy but cannot guarantee that all information is correct, complete, or current. Diagnostic information may vary based on:
- Vehicle year, make, model, and configuration
- Regional differences and regulations
- Software updates and recalls
- Individual vehicle conditions
AI-Generated Content
Our AI assistant provides suggestions based on machine learning models. AI responses:
- May contain errors or inaccuracies
- Should be verified with professional sources
- Are not a substitute for expert diagnosis
- May not account for all variables
9. Limitation of Liability
IMPORTANT: TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your infringement of any rights
- Content you submit to the platform
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.
12. Termination
We may terminate or suspend your account immediately, without prior notice, for:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Abuse of the Service
Upon termination, your right to use the Service ceases immediately.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by:
- Posting updated Terms on our website
- Sending email notifications for significant changes
- Updating the "Last Updated" date
Continued use after changes constitutes acceptance of new Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of [Your State/Country]. Any disputes will be resolved through:
- Good faith negotiation first
- Binding arbitration if negotiation fails
- Individual claims only (no class action)
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16. Professional Consultation Required
MANDATORY PROFESSIONAL CONSULTATION: For safety-critical systems including but not limited to brakes, steering, airbags, fuel systems, and emissions controls, you MUST consult with a certified automotive technician before attempting any repairs.
By using Diag Dingo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.